Report a Repair (during office hours)
Repairs are dealt with by our Maintenance Staff and tenants can report repairs during office hours by:
Submitting your repair using the above online link
Calling in to the office Monday to Friday 9.30am to 1.00pm and 2.00pm to 4.30pm or by phoning the office on 01389 877924.
All gas repairs should be phoned directly to City Building on 0800 595 595 Or, you can submit your repair by email to: firstname.lastname@example.org
Report a Repair (Emergency)
For Emergency repairs outwith office hours – Please phone the following:
For gas emergency repairs phone City Building on 0800 595 595
*All other emergency repairs phone The McDougall Group on 0333 123 1011
*Please note, the emergency repair number should not be used to report non-emergency repairs.
Emergency repairs are burst pipes, electrical faults, smashed windows, blocked toilet, locked out of property, flooding and no heating.