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Festive Office Closure and Emergency Repair Arrangements

Festive Office Closure and Emergency Repair Arrangements

 Our office will be closed from 1pm on Friday 24 December 2021 until Thursday 6 January 2022 at 9.30am.

Staff will be available Thursday 30 and Friday 31 December 2021 between 9.30am and 12 noon on the office phone number – 01389 877924 for tenancy related emergencies and rent payments. Alternatively, you can email us on and we will respond once the office reopens on 6 January 2022.

Emergency Call Out Telephone Numbers

Over the festive period, please use the following contact numbers to report Emergency repairs:

Central Heating and Boiler Repairs:    0800 595 595 (City Building)

                                                                 24hrs per day, 365 days per year

For all other trades, please call           0333 123 1011

McDougall Group on:                          (Freephone number)


Please remember that if you call out the emergency service and the repair is not an emergency, you will be recharged for the cost of the callout.