FEBRUARY 2022 COVID 19 update

Faifley HA and COVID 19

We thank you for your patience over the past 20 months and recognise how flexible and accommodating everyone has been.  We appreciate your ongoing understanding as we try to keep our staff and customers as safe as possible.

The Corona virus pandemic is continuing to change the way we live our lives, do our jobs and access services.  Since the outbreak of COVID-19 (Coronavirus), we have been closely monitoring Government advice to ensure we are doing our best to keep our tenants and staff safe. Our focus has, and continues to be, maintaining services where we can and minimising disruption to our customers.

As the situation continues to improve, we will adapt and make further changes, in line with Government and NHS guidance.

We will plan a gradual reopening of the office over the coming months.  We will continue to operate a blended model of service with some staff working from home and some staff in the office for the time being.  There will be occasions when staff will be required to visit tenants and customers in their homes and we will do this as safely as possibly, in line with the Scottish Government guidance.  This allows our staff to remain safe and well whilst continuing to provide the best service possible to our customers.  We will continue to monitor Government advice and will keep you informed of any changes.

If you do visit our office, please be aware that you will need to:

• Comply with our social distancing guidelines - only one household (a maximum of 3 people including children) will be allowed in our reception area at any one time due to the size the reception area.

• Wear a mask whilst in the office unless you are medically exempt.

• Provide your contact details for NHS Track and Trace purposes (we retain for 21 days).

• Use hand sanitiser on entering the office.

*Please note that we are no longer taking cash payments at the office.

Please remember that you can continue to telephone or email staff for any advice and information that you need.  Staff can also visit you within your home on request and where it is safe to do so in terms of COVID-19.

Remember we are always contactable by phone on 01389 877924 or enquiry@faifleyha.co.uk