Skip to Main Content

26/07/21

COVID 19 update: 

While our office is currently closed, staff are working from home.

 

Some staff will be returning to the office from Monday 5 July 2021, but visitors will not be permitted into the office until restrictions have been lifted. 

 

We are still available by phone during normal office hours on 01389-877924, or, by email at enquiry@faifleyha.co.uk and by text on: 07860 018145.

You can continue to make rent and factoring payments by contacting our direct payment line on: 01389 318414

 

We are now operating a full repairs service within tenant’s homes subject to social distancing and government guidelines.

 

Out of hours

For emergency Central Heating and Boiler repairs, please call, City Building on 0800 595 595 

For emergency non-gas repairs, please call McDougall Group on 0333 123 1011  

NOTICEBOARD

03 Aug Latest Transfer of Engagements Update Our first Transfer Newsletter has just been sent to tenants and factored owners.
27 Jul Faifley Scottish Housing Regulator Engagement Plan See the SHR Engagement plan from 9th July 2021
27 Jul Summer 2021 Faifley Newsletter You can access our latest newsletter here.
24 Jun Y Sort It - Summer Festival See the attached flyer about the upcoming Y sort it summer festival for 10 to 18 year olds in West Dunbartonshire– a summer full of free activities for West Dunbartonshire 10-18 year olds! To sign up visit https://www.ysortit.org/ and click on the activities page, where parents, carers & young people over 16 years can sign themselves up.
24 Jun Scottish Social Housing Charter review The SHC was introduced in 2012 as a way of ensuring that landlords follow certain standards and outcomes when providing services to its customers. The Scottish Government needs your input with this review.
17 Jun Fuel Support Fund Update Our closing date of 12 May 2021 has now been extended to 30 June 2021. We have secured funding to help with your utility bills. If you are a tenant of FHA or are accessing the Faifley foodshare, need help with your utility bills and haven’t contacted us yet for a payment, please do so immediately.

OUR OFFICE IS NOW CLOSED FOR THE FORSEEABLE FUTURE IN LINE WITH GOVERNMENT GUIDELINES.  

 
Welcome to Faifley HAEnjoy our Website
Our Fullers Gate Homes

Privacy Policy

Information on how we handle and use your personal information that you provide to us is included within our privacy policy.

 

 

Mission Statement 

We aim to contribute to the social and economic regeneration

of the Faifley area and to provide good quality and well-maintained affordable housing

for people who want to live in Faifley via a high quality housing service

controlled by local people.

Contact Us


Want to join our Management Committee?

You can access our online application form here. 

Benefits Calculator

  • Do you need help or advice with your rent account? 

  • Do you have a change in circumstances and not sure where to turn? 

  • We can help with income maximization and benefits advice by working together to support you.

If you are unsure whether you are entitled to benefits, you can access the benefits calculator at: https://www.gov.uk/benefits-calculators

You will need the following information to hand before you access the calculator:

  • Savings
  • Income, including your partner’s (from payslips, for example)
  • Existing benefits and pensions (including anyone living with you)
  • Outgoing (such as rent, mortgage, childcare payments)
  • Council tax bill 

 

Can you also connect it is some way to the following page: https://faifleyha.co.uk/pay-your-rent/

  

PERFORMANCE

TENANTS SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE QUALITY OF THEIR HOME WHEN MOVING IN
TENANT SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE OPPORTUNITIES GIVEN TO THEM TO
PARTICIPATE IN THE LANDLORD’S DECISION MAKING PROCESSES:
TENANT SATISFACTIONAVERAGE LENGTH OF TIME TAKEN TO COMPLETE EMERGENCY REPAIRS (IN HOURS):
TENANT SATISFACTIONPERCENTAGE OF TENANTS WHO HAVE HAD REPAIRS OR MAINTENANCE CARRIED OUT
IN THE LAST 12 MONTHS AND WHO ARE SATISFIED WITH THE SERVICE:
© 2017