March 2022 COVID 19 Update

We are open, although we continue to have blended working arrangements where staff are working from both the office and from home.

You can contact us by phone on 01389 877924 or email at info@caledoniaha.co.uk and by text on: 07860 018145.

We are available online from 9.30am – 1pm and 2pm – 4.30pm Monday to Friday.

From Tuesday 8 February the office is also open on a Tuesday afternoon – 2pm – 4pm and a Friday morning 10am to 12 noon if you want to see a member of staff.

You can phone to make an appointment or just drop in.

As normal, you can continue to make both rent and factoring payments by contacting us on 01389 877924. We are also operating a normal repairs service within tenant’s homes subject to government guidelines.

Out of hours

For emergency Central Heating and Boiler repairs, please call, City Building on 0800 595 595

For emergency non-gas repairs, please call McGill Group (formally McDougall’s) on 0333 123 1011.

Find out more details on our COVID 19 safety measures.

NOTICEBOARD

13 Apr Office Closure Please note the office will be closed on Friday 15th April and Monday 18th April for the Easter Weekend. Normal service will resume on Tuesday 19th April.

01 Apr Farewell to Faifley Housing Association The transfer of engagements from Faifley Housing Association to Caledonia Housing Association took place on 1 April 2022 following approval being granted by the Financial Conduct Authority (FCA). This means that Caledonia are now responsible for the homes and services that were previously provided by Faifley.

28 Mar West Dunbartonshire Council Recycling Survey West Dunbartonshire Council would like to hear your views, opinions and attitudes to recycling in West Dunbartonshire which will help shape services, future plans and support their ambition for a net zero future. The survey can be found here: https://www.surveymonkey.co.uk/r/2MV9M65

23 Mar West Dunbartonshire Recovery Community West Dunbartonshire Recovery Community Information & Consultation Session , 24th March from 1pm in the Concord Centre, Dumbarton, G82 1LJ

03 Mar Community Foodshare Community Foodshare can provide anyone affected by Food Insecurity with an emergency food parcel, delivered to your home address. Anyone in need of support can contact Community Foodshare on 01389 764135 or 0800 345 7050, Tuesday to Friday 10am - 3pm

09 Feb Ballot Results Faifley Tenants say ‘YES’ To Transfer To Caledonia A huge thank you to Faifley tenants who voted recently. The results are in – and Faifley tenants have resoundingly backed the proposed transfer to Caledonia HA with 95.6% voting YES to the proposal. An impressive 70.2% of tenants taking the opportunity to cast their vote and make their voice heard.

OUR OFFICE IS NOW CLOSED FOR THE FORSEEABLE FUTURE IN LINE WITH GOVERNMENT GUIDELINES.

Welcome to Faifley HAEnjoy our Website

Our Fullers Gate Homes

Privacy Policy

Information on how we handle and use your personal information that you provide to us is included within our privacy policy.

Mission Statement

We aim to contribute to the social and economic regeneration

of the Faifley area and to provide good quality and well-maintained affordable housing

for people who want to live in Faifley via a high quality housing service

controlled by local people.

Contact Us

Want to join our Management Committee?

You can access our online application form here.

Benefits Calculator

Do you need help or advice with your rent account?
Do you have a change in circumstances and not sure where to turn?
We can help with income maximization and benefits advice by working together to support you.

If you are unsure whether you are entitled to benefits, you can access the benefits calculator at: https://www.gov.uk/benefits-calculators

You will need the following information to hand before you access the calculator:

Savings
Income, including your partner’s (from payslips, for example)
Existing benefits and pensions (including anyone living with you)
Outgoing (such as rent, mortgage, childcare payments)
Council tax bill

Can you also connect it is some way to the following page: https://faifleyha.co.uk/pay-your-rent/

PERFORMANCE

TENANTS SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE QUALITY OF THEIR HOME WHEN MOVING IN

TENANT SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE OPPORTUNITIES GIVEN TO THEM TO
PARTICIPATE IN THE LANDLORD’S DECISION MAKING PROCESSES:

TENANT SATISFACTIONAVERAGE LENGTH OF TIME TAKEN TO COMPLETE EMERGENCY REPAIRS (IN HOURS):

TENANT SATISFACTIONPERCENTAGE OF TENANTS WHO HAVE HAD REPAIRS OR MAINTENANCE CARRIED OUT
IN THE LAST 12 MONTHS AND WHO ARE SATISFIED WITH THE SERVICE: