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04/10/21

COVID 19 update:

Staff have returned to the office subject to restrictions and social distancing, but visitors are still not permitted into the office until we are satisfied that it is safe for everyone to do so.  We will continue to monitor Government advice and will keep you informed of any changes.

We are still available by phone during normal office hours on 01389-877924, or, by email at enquiry@faifleyha.co.uk and by text on: 07860 018145.

You can continue to make rent and factoring payments by contacting our direct payment line on 01389-318414.

We are operating a full repairs service within tenant’s homes subject to government guidelines.

Out of hours

For emergency Central Heating and Boiler repairs, please call, City Building on 0800 595 595

For emergency non-gas repairs, please call McDougall Group on 0333 123 1011.

NOTICEBOARD

12 Oct COVID 19 Update: Office Opening Hours From Monday 18th October we will be opening our doors to customers every Tuesday afternoon between the hours of 2pm and 4pm and every Friday Morning between the hours of 10am and 12 noon. We look forward to welcoming you back.
07 Oct Issue 2 Transfer of Engagements Update Issue 2 of our Transfer News is out now. Landing on door mats in October Issue 2 of Transfer News contains the results of the recent tenant survey about transfer priorities along with information from the focus groups. The update also has information on the transfer progress and details of what you can expect to happen next.
04 Oct Energy supplier gone bust? If your energy supplier has gone bust, you will be contacted by Ofgem and they will nominate a new supplier. Until then, you should take meter readings and wait to be contacted. You can find further information via our link
05 Aug Fuel Support Fund Update We have again extended our closing date for the fuel support fund. This fund will assist towards the cost of your utility bills. If you are a tenant of FHA or are accessing the Faifley foodshare, need help with your utility bills and haven’t contacted us yet for a payment, please do so immediately.
03 Aug Latest Transfer of Engagements Update Our first Transfer Newsletter has just been sent to tenants and factored owners.
27 Jul Faifley Scottish Housing Regulator Engagement Plan See the SHR Engagement plan from 9th July 2021

OUR OFFICE IS NOW CLOSED FOR THE FORSEEABLE FUTURE IN LINE WITH GOVERNMENT GUIDELINES.  

 
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Mission Statement 

We aim to contribute to the social and economic regeneration

of the Faifley area and to provide good quality and well-maintained affordable housing

for people who want to live in Faifley via a high quality housing service

controlled by local people.

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Want to join our Management Committee?

You can access our online application form here. 

Benefits Calculator

  • Do you need help or advice with your rent account? 

  • Do you have a change in circumstances and not sure where to turn? 

  • We can help with income maximization and benefits advice by working together to support you.

If you are unsure whether you are entitled to benefits, you can access the benefits calculator at: https://www.gov.uk/benefits-calculators

You will need the following information to hand before you access the calculator:

  • Savings
  • Income, including your partner’s (from payslips, for example)
  • Existing benefits and pensions (including anyone living with you)
  • Outgoing (such as rent, mortgage, childcare payments)
  • Council tax bill 

 

Can you also connect it is some way to the following page: https://faifleyha.co.uk/pay-your-rent/

  

PERFORMANCE

TENANTS SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE QUALITY OF THEIR HOME WHEN MOVING IN
TENANT SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE OPPORTUNITIES GIVEN TO THEM TO
PARTICIPATE IN THE LANDLORD’S DECISION MAKING PROCESSES:
TENANT SATISFACTIONAVERAGE LENGTH OF TIME TAKEN TO COMPLETE EMERGENCY REPAIRS (IN HOURS):
TENANT SATISFACTIONPERCENTAGE OF TENANTS WHO HAVE HAD REPAIRS OR MAINTENANCE CARRIED OUT
IN THE LAST 12 MONTHS AND WHO ARE SATISFIED WITH THE SERVICE:
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