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COVID 19 update: Our offices are currently closed and staff are working from home.

Our services have changed as a result of these restrictions and we are operating an emergency only repairs service.

For emergency Central Heating and Boiler repairs, please call, City Building on 0800 595 595 

For emergency non-gas repairs, please call McDougall Group on 0333 123 1011 

 

For any other enquiries/issues, our office number remains the same: 01389-877924 or, you can email us at: enquiry@faifleyha.co.uk and text us on: 07860018145

NOTICEBOARD

23 Dec 2021/22 Rent Consultation and Have Your Say You can give us your views by replying to the surveys you have received in the post or by clicking the links found here.
18 Dec Newsletter Christmas 2020 Our Winter newsletter is now available
09 Dec New Annual Report Available Now Our Annual Report on the charter is available along with the Scottish Housing Regulators engagement Plan
19 Nov Helping People To Save On Their Fuel Bills This Winter We’re Home Energy Scotland, the Scottish Government’s free energy advice service
19 Nov West Dunbartonshire placed under Level Four Covid-19 restrictions West Dunbartonshire has been placed under Level Four restrictions following today’s Covid-19 review from the Scottish Government. The restrictions are the strictest of the five-level alert system brought in by the government to slow the spread of the virus across Scotland.
19 Nov Stock Condition Survey Faifley HA will be starting its regular survey to update the stock condition information on Monday 23 November for a 3 week period. The surveys are being carried out by a company called Brown + Wallace. Tenants will have received letters from the surveyors seeking access to carry out the survey. Surveyors will work to the COVID-19 regulations in relation to health and safety and will have appropriate PPE with them and maintain social distancing.

OUR OFFICE IS NOW CLOSED FOR THE FORSEEABLE FUTURE IN LINE WITH GOVERNMENT GUIDELINES.  

 
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Privacy Policy

Information on how we handle and use your personal information that you provide to us is included within our privacy policy.

 

 

Mission Statement 

We aim to contribute to the social and economic regeneration

of the Faifley area and to provide good quality and well-maintained affordable housing

for people who want to live in Faifley via a high quality housing service

controlled by local people.

Contact Us


Want to join our Management Committee?

You can access our online application form here. 

Benefits Calculator

  • Do you need help or advice with your rent account? 

  • Do you have a change in circumstances and not sure where to turn? 

  • We can help with income maximization and benefits advice by working together to support you.

If you are unsure whether you are entitled to benefits, you can access the benefits calculator at: https://www.gov.uk/benefits-calculators

You will need the following information to hand before you access the calculator:

  • Savings
  • Income, including your partner’s (from payslips, for example)
  • Existing benefits and pensions (including anyone living with you)
  • Outgoing (such as rent, mortgage, childcare payments)
  • Council tax bill 

 

Can you also connect it is some way to the following page: https://faifleyha.co.uk/pay-your-rent/

  

PERFORMANCE

TENANTS SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE QUALITY OF THEIR HOME WHEN MOVING IN
TENANT SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE OPPORTUNITIES GIVEN TO THEM TO
PARTICIPATE IN THE LANDLORD’S DECISION MAKING PROCESSES:
TENANT SATISFACTIONAVERAGE LENGTH OF TIME TAKEN TO COMPLETE EMERGENCY REPAIRS (IN HOURS):
TENANT SATISFACTIONPERCENTAGE OF TENANTS WHO HAVE HAD REPAIRS OR MAINTENANCE CARRIED OUT
IN THE LAST 12 MONTHS AND WHO ARE SATISFIED WITH THE SERVICE:
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