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COVID 19 update: Our offices are currently closed and staff are working from home.

Our services have changed as a result of these restrictions and we are operating an emergency only repairs service.

For emergency Central Heating and Boiler repairs, please call, City Building on 0800 595 595 

For emergency non-gas repairs, please call McDougall Group on 0333 123 1011 

 

For any other enquiries/issues, our office number remains the same: 01389-877924 or, you can email us at: enquiry@faifleyha.co.uk and text us on: 07860018145

OUR OFFICE IS NOW CLOSED FOR THE FORSEEABLE FUTURE IN LINE WITH GOVERNMENT GUIDELINES.  

 
Welcome to Faifley HAEnjoy our Website
Our Fullers Gate Homes

NOTICEBOARD

04 Jun Supporting Vulnerable Adults Are you vulnerable and need assistance with practical tasks like shopping, or just needing someone to talk to? The Local Authority Crisis team may be able to help.
02 Jun COVID-19 and social distancing We would remind everyone that Social Distancing rules apply when any of our Contractors call at your property.
26 May Encompass – Assistance for women who find themselves being sexually exploited Encompass is a Scottish Network of agencies working with women at risk of becoming involved in, who are currently involved in or who have exited selling or exchanging sexual activity / commercial sexual exploitation.
26 May COVID-19 and the effects on women The impact of COVID19 on women who sell and exchange sex and who are being exploited.
21 May Opening Hours - May Bank Holiday Weekend We are closed during the Holiday weekend. Please refer to the attached information for closure details and emergency repairs reporting.
21 May Local Authority Refuse collection dates Putting your bin out TIME – put your bins out BEFORE 6.30am on your collection day, with the handle facing the road. Alternate weekly collections – please refer to attached schedule for bin collection dates

Privacy Policy

Information on how we handle and use your personal information that you provide to us is included within our privacy policy.

 

 

Mission Statement 

We aim to contribute to the social and economic regeneration

of the Faifley area and to provide good quality and well-maintained affordable housing

for people who want to live in Faifley via a high quality housing service

controlled by local people.

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PERFORMANCE

TENANTS SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE QUALITY OF THEIR HOME WHEN MOVING IN
TENANT SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE OPPORTUNITIES GIVEN TO THEM TO
PARTICIPATE IN THE LANDLORD’S DECISION MAKING PROCESSES:
TENANT SATISFACTIONAVERAGE LENGTH OF TIME TAKEN TO COMPLETE EMERGENCY REPAIRS (IN HOURS):
TENANT SATISFACTIONPERCENTAGE OF TENANTS WHO HAVE HAD REPAIRS OR MAINTENANCE CARRIED OUT
IN THE LAST 12 MONTHS AND WHO ARE SATISFIED WITH THE SERVICE:
© 2017