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12/04/21

COVID 19 update: 

Our offices are currently closed and staff are working from home.

Our services have changed as a result of these restrictions but we are still available by phone during normal office hours on 01389-877924, or, by email at enquiry@faifleyha.co.uk and by text on: 07860018145. 

You can continue to make rent and factoring payments by contacting our direct payment line on: 01389 318414 

 

At present, we are operating an emergency repairs service, some urgent repairs within tenant’s homes, as well as some external repairs.

 

Out of hours 

For emergency Central Heating and Boiler repairs, please call, City Building on 0800 595 595 

For emergency non-gas repairs, please call McDougall Group on 0333 123 1011 

 

NOTICEBOARD

31 Mar Easter Public Holiday – Office Closure/Emergency Repairs Our office will be closing on Thursday, 1 April 2021 at 3.00pm due to staff training. We will also be closed for the public holidays on 2nd & 5th April. Our office will re-open on Tuesday, 6 April 2021 at 9.30am
22 Mar Roof Anchor Checks and Gutter Cleaning Faifley Housing Association is in the process of checking all roof anchors and carrying out gutter cleaning to your block and have employed APS Safety Systems to carry out this work.
05 Mar Scottish Power Hardship Fund Are you in arrears with your fuel bills? Scottish Power may be able to help you clear your debt.
05 Mar Software Training Scotland Learn about the Connecting Communities Project, where tenants of Clydebank, Dalmuir Park, Faifley and Knowes Housing Associations can get help with all things digital.
22 Feb Job Opportunity Have you considered working for West Dunbartonshire Council in a Vaccination Centre?
16 Feb Proposed Faifley Campus Engagement Survey West Dunbartonshire Council are proposing to build a new Education, Early Learning and Childcare Centre within Faifley.

OUR OFFICE IS NOW CLOSED FOR THE FORSEEABLE FUTURE IN LINE WITH GOVERNMENT GUIDELINES.  

 
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Privacy Policy

Information on how we handle and use your personal information that you provide to us is included within our privacy policy.

 

 

Mission Statement 

We aim to contribute to the social and economic regeneration

of the Faifley area and to provide good quality and well-maintained affordable housing

for people who want to live in Faifley via a high quality housing service

controlled by local people.

Contact Us


Want to join our Management Committee?

You can access our online application form here. 

Benefits Calculator

  • Do you need help or advice with your rent account? 

  • Do you have a change in circumstances and not sure where to turn? 

  • We can help with income maximization and benefits advice by working together to support you.

If you are unsure whether you are entitled to benefits, you can access the benefits calculator at: https://www.gov.uk/benefits-calculators

You will need the following information to hand before you access the calculator:

  • Savings
  • Income, including your partner’s (from payslips, for example)
  • Existing benefits and pensions (including anyone living with you)
  • Outgoing (such as rent, mortgage, childcare payments)
  • Council tax bill 

 

Can you also connect it is some way to the following page: https://faifleyha.co.uk/pay-your-rent/

  

PERFORMANCE

TENANTS SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE QUALITY OF THEIR HOME WHEN MOVING IN
TENANT SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE OPPORTUNITIES GIVEN TO THEM TO
PARTICIPATE IN THE LANDLORD’S DECISION MAKING PROCESSES:
TENANT SATISFACTIONAVERAGE LENGTH OF TIME TAKEN TO COMPLETE EMERGENCY REPAIRS (IN HOURS):
TENANT SATISFACTIONPERCENTAGE OF TENANTS WHO HAVE HAD REPAIRS OR MAINTENANCE CARRIED OUT
IN THE LAST 12 MONTHS AND WHO ARE SATISFIED WITH THE SERVICE:
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