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NOVEMBER 2021 COVID 19 update: 

We continue to review our blended working arrangements where staff are working from both the office and from home.  This allows our staff to remain safe and well whilst continuing to provide the best service possible to our customers.  We will continue to monitor Government advice and will keep you informed of any changes.

From Monday 18 October 2021 we will be opening our doors to customers every Tuesday afternoon between the hours of 2pm and 4pm and every Friday morning between the hours of 10am and 12 noon. We look forward to welcoming you back.  

Please be aware that you need to:

• Comply with our social distancing guidelines - only one household (a maximum of 3 people including children) will be allowed in our reception area at any one time due to the size the reception area. 

• Wear a mask whilst in the office unless you are medically exempt.

• Provide your contact details for NHS Track and Trace purposes (we retain for 21 days.

• Use hand sanitiser on entering the office.

*Please note that we are no longer taking cash payments at the office. 

Please remember that you can continue to telephone or email staff for any advice and information that you need.  Staff can also visit you within your home on request and where it is safe to do so in terms of COVID-19.

We are still available by phone during normal office hours on 01389-877924, or, by email at enquiry@faifleyha.co.uk and by text on: 07860 018145.

You can continue to make rent and factoring payments by contacting our direct payment line on 01389-318414. 

We are operating a full repairs service within tenant’s homes subject to government guidelines.

Out of hours

For emergency Central Heating and Boiler repairs, please call, City Building on 0800 595 595

For emergency non-gas repairs, please call McDougall Group on 0333 123 1011.

NOTICEBOARD

24 Nov New Adult Learning Courses! Places now available! New Adult Learning Courses! Places now available! The following courses are available to the residents of the Clydebank area. Courses are FREE to all residents
23 Nov Proposed Transfer of Engagements One week to go - you've still got time to give us your feedback on the transfer proposals.
11 Nov WDC Kindness Jars WDC have 100 jars and are asking citizens to nominate someone to receive them who has shown kindness or would benefit from an act of Kindness.
08 Nov Proposed Transfer of Engagement. Caledonia and Faifley HA staff will be out this week knocking doors to answer your questions about the proposed transfer of engagement.
03 Nov Transfer of Engagement We are now officially consulting with you about the transfer of engagements to Caledonia HA.
12 Oct COVID 19 Update: Office Opening Hours From Monday 18th October we will be opening our doors to customers every Tuesday afternoon between the hours of 2pm and 4pm and every Friday Morning between the hours of 10am and 12 noon. We look forward to welcoming you back.

OUR OFFICE IS NOW CLOSED FOR THE FORSEEABLE FUTURE IN LINE WITH GOVERNMENT GUIDELINES.  

 
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Privacy Policy

Information on how we handle and use your personal information that you provide to us is included within our privacy policy.

 

 

Mission Statement 

We aim to contribute to the social and economic regeneration

of the Faifley area and to provide good quality and well-maintained affordable housing

for people who want to live in Faifley via a high quality housing service

controlled by local people.

Contact Us


Want to join our Management Committee?

You can access our online application form here. 

Benefits Calculator

  • Do you need help or advice with your rent account? 

  • Do you have a change in circumstances and not sure where to turn? 

  • We can help with income maximization and benefits advice by working together to support you.

If you are unsure whether you are entitled to benefits, you can access the benefits calculator at: https://www.gov.uk/benefits-calculators

You will need the following information to hand before you access the calculator:

  • Savings
  • Income, including your partner’s (from payslips, for example)
  • Existing benefits and pensions (including anyone living with you)
  • Outgoing (such as rent, mortgage, childcare payments)
  • Council tax bill 

 

Can you also connect it is some way to the following page: https://faifleyha.co.uk/pay-your-rent/

  

PERFORMANCE

TENANTS SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE QUALITY OF THEIR HOME WHEN MOVING IN
TENANT SATISFACTIONPERCENTAGE OF TENANTS SATISFIED WITH THE OPPORTUNITIES GIVEN TO THEM TO
PARTICIPATE IN THE LANDLORD’S DECISION MAKING PROCESSES:
TENANT SATISFACTIONAVERAGE LENGTH OF TIME TAKEN TO COMPLETE EMERGENCY REPAIRS (IN HOURS):
TENANT SATISFACTIONPERCENTAGE OF TENANTS WHO HAVE HAD REPAIRS OR MAINTENANCE CARRIED OUT
IN THE LAST 12 MONTHS AND WHO ARE SATISFIED WITH THE SERVICE:
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